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ITIL-4-Foundation Exam Quizzes & Pass ITIL-4-Foundation Guarantee

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ITIL 4 Foundation Exam Sample Questions (Q158-Q163):

NEW QUESTION # 158
What are the three phases of 'problem management'?

A. Problem identification, problem control, error control
B. Problem analysis, error identification, incident resolution
C. Incident management, problem management, change enablement
D. Problem logging, problem classification, problem resolution

Answer: A

NEW QUESTION # 159
Which activity is NOT recommended by the start where you are' guiding principle?

A. Using source data to avoid any unintentional data distortion found in reports
B. Discarding existing processes before assessing their usefulness
C. Involving people who are not familiar with a service when observing and assessing its activities
D. Applying risk management when considering to introduce new processes

Answer: B

NEW QUESTION # 160
Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

A. Service desk
B. Change enablement
C. Service level management
D. Continual improvement

Answer: C

Explanation:
The service level management practice defines, documents and manages the service levels of all the services and products. Service level management should provide the end to end visibility of all the organizational services. Service level management has to establish and provide the service views with service level target ensure meeting defined service levels by collecting, analyzing, storing and reporting all the defined target metrics of the services regularly (periodically) perform the service reviews and ensure the services meet the organization's needs continuously identify, capture, review & report the issues related to services, its performance against the defined service targets.

NEW QUESTION # 161
Identify the missing word in the following sentence.
A customer define is the [?] for a service and takes responsibility for the outcomes of service consumption.

A. products
B. Requirements
C. Resources
D. Suppliers

Answer: B

NEW QUESTION # 162
Which are elements of the service value system?

A. Service provision, service consumption, service relationship management
B. Customer value, stakeholder value, organization
C. Outcomes, utility, warranty
D. Governance, service value chain, practices

Answer: D

NEW QUESTION # 163
......

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Edward Martin Edward Martin

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